The principle of continuous improvement is the most powerful tool an organization. Includes innovation, products or services and internal organization, requiring creativity, collaboration and knowledge within a framework of organizational culture environment.
Takes the processes are not optimal, but rather organizations continuous improvement.
The improvement should aim to set the improvement of an isolated part does not guarantee the success of the organization's purpose.
not take into account the above produce what WE Deming called sub-optimization, which is what happens when the improvement of the "results" of a department is detrimental to the objectives of the whole enterprise.
To improve, we have to understand correctly the organization as a whole. Specialties, misused, can be harmful to an organization like splitting functions in multiple unrelated threads. The collaboration between people from different areas is key to pool efforts on behalf of the organization.
Creativity is a skill that involves proactive large dose of intuition and only appears if the cultural environment of the organization is adequate. This insight should be filtered with the necessary knowledge.
knowledge to interpret information coming from the organization is critical and in my opinion one of the most important aspects and causes of the major inefficiencies. Today it has huge amounts of data, but this does not imply a greater capacity for improvement if they are not interpreted correctly.
sharp reactions to undesirable results can be as damaging, or more to the organization as inaction in the face problems whose cause is obvious. Trying to reset a process without knowing in advance whether the defect occurred due to a specific and definable cause, or instead is due to natural fluctuations, is like pushing the pendulum of a clock when it comes to an end. We amplified the problem. Each case requires a different type of solution and know is important, but nothing obvious.
Creativity, collaboration and knowledge are thus three keys necessary for continuous improvement. The one without the other is insufficient. The organizational culture must be appropriate to bring out these skills.
Note: I use the term "continuous improvement" and not "continuous", following the teachings of Deming, who insisted that it must be discrete jumps of improvement and not an ongoing activity. "Continual" no "continuous"
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